Returns

Because of the nature of research materials, returns are handled carefully. Here's what to expect if something isn't right.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact support within 7 days of delivery with your order number and a photo.

We'll review and arrange a replacement or resolution as quickly as we can.

For safety and integrity reasons, opened or unsealed research materials cannot be returned.

Unopened, unused items may be eligible for return — reach out to support to confirm before sending anything back.

Approved refunds are issued to your original payment method. Processing times depend on your provider.

Last updated 2026. This content is provided for demonstration and should be reviewed before launch.