Frequently asked questions
Everything you need to know about ordering, products, and support. Still stuck? Our team is a message away.
Orders
Orders are reviewed, prepared, and dispatched with discreet, protective packaging. You'll receive confirmation and tracking as your order moves through each stage.
If your order hasn't been dispatched yet, contact support as soon as possible and we'll do our best to update or cancel it.
We support common secure payment methods at checkout. Available options are displayed before you confirm any order.
Products
Each product page lists the sequence, presentation, and handling notes. Reference material is written to support responsible research use.
Lyophilized material is best kept cool and dry, away from light. Specific handling notes are included on each product page.
No. All products are supplied strictly for laboratory and research use only, and are not for human or veterinary consumption.
Shipping & Support
We offer Canada-wide service with discreet, protective packaging. Shipping options and timelines are shown at checkout.
Our team is reachable by email for questions on products, handling, or logistics. We aim to respond within one business day.